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FAQ

What is Cerecalm and how does it help?

Cerecalm is a secure online space where you can talk to trusted mental health professionals. Just book a session and get the support you need, all in one place.

What’s the difference between a psychologist and a psychiatrist?

A psychologist offers therapy and emotional support, while a psychiatrist is a medical doctor who can prescribe medication if required.

What can I expect in a session with a psychologist?

You’ll share what you’re going through in a safe, supportive space. Your therapist will help you find ways to cope and feel stronger.

How do I know if I need to see a psychiatrist?

If your symptoms might need medication or a diagnosis, we’ll guide you after your first assessment with us.

What happens in a psychiatric session?

You’ll talk about what you’re feeling. The psychiatrist may suggest medication or a plan to help you feel better.

Can I switch my therapist if needed?

Yes, absolutely. If you’re not comfortable, you can change your therapist anytime.

What can I talk about during therapy?

Anything that’s on your mind—stress, anxiety, relationships, exam pressure, work burnout, or even feeling low. No concern is too small.

Do you offer therapy in regional languages?

Yes. We have therapists who speak multiple Indian languages. You can choose based on your preference.

Is everything I share confidential?

Yes. Your privacy is fully protected. All sessions are safe and private.

What’s included in a therapy plan?

You’ll get weekly sessions, regular check-ins, and a space to track your progress through your Cerecalm account.

Do you have packages for specific concerns?

Yes. We offer support for issues like anxiety, grief, or trauma. Based on your needs, we may suggest approaches like CBT or mindfulness.

How soon can I speak to someone?

Typically, you can connect with a therapist within 48 hours, depending on their availability. For urgent needs, please email or call us, and we’ll work to arrange prompt support.

Are your therapists qualified?

Yes. All our therapists are trained, certified, and have experience helping people with different concerns.

How do I book a session, and what does it cost?

Sign up, choose your service, answer a few questions, and book a session with a therapist that suits you. Charges vary based on whether you choose therapy or psychiatric care, and you’ll see the details before booking.

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Disclaimer:

Cerecalm provides ongoing mental health support but is not equipped for crisis intervention. If you are facing an emergency or immediate distress, please reach out to a dedicated helpline or visit the nearest hospital.

For urgent mental health support, contact: Tele MANAS – 14416 or 1-800-891-4416 Helplines are available 24x7x365

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