Refunds will be considered for service recipients who have completed the registration
process and made payment for our services and wish to cancel the service 24hrs before to
the scheduled service time (appointment time).

To request a refund, the service recipient must contact our customer support team by
sending an email to ϐinance@cerecalm.com 24hours before the appointment time.

The refund request should include the relevant details, such as the service recipient’s name,
contact information, date of service, and a reason for the refund.

Our customer support team will review your refund request, and if the request is valid, a
complete refund will be provided. We reserve the right to refuse a refund if we determine,
at our sole discretion, that the request does not meet the eligibility criteria or if the claim is
found to be false or misleading.

The refund process will be completed within 3 working days, and we will communicate the
approved refund amount to you. The amount will reach your account within 15 days, in
accordance with the external banking processing timelines. Please note that there could be
delay in crediting the refund, including the time required for the banking process to reϐlect
the refund in your account.

In case of a refund refusal, we will provide you with a detailed explanation of the reasons
for the decision.

Rescheduling the booked session by the service user: The service user is allowed to
reschedule a booked session TWICE ONLY without incurring any additional charges if the
rescheduling is done 24 hours prior to the original appointment time. Please note that no
refunds will be provided for cancellations in the case of rescheduled appointments.

For package bookings, rescheduling should take place within the validity period. Please
note that no cancellations or refunds will be provided for packages.

No-Shows: If the service user does not attend the appointment or if there is a delay of more
than 15 minutes from the scheduled appointment time, it will be considered a no-show and
the session will expire without a refund.

If the service recipient is unsatisϐied with the session conducted by a Cerecalm team expert,
they can write to the support team at ϐinance@cerecalm.com .We will investigate the
matter, identify the reasons for dissatisfaction, and assist in scheduling a session with
another expert to address their needs.

Cerecalm expert cancel session: If the Cerecalm expert cancels a session, recipient will
have the option to reschedule the appointment or request a full refund. The recipient will
receive an SMS with a link to reschedule or cancel the session.

If an unforeseen circumstance or technical error occurs on the part of Cerecalm during a
scheduled session, resulting in the expert’s inability to complete the session, the remaining
session time will be rescheduled and conducted within the designated validity period.
Service recipients are encouraged to reach out to Cerecalm at ϐinance@cerecalm.com for
further help if needed.

Cerecalm will not be responsible for any refunds arising out of any failures in online
payments in case the amount gets deducted from user’s saving/current account and does
not get credited in Cerecalm’s account, before the transaction is complete. Users in this case
will have to contact either the Bank or payment provider to clarify the same.

Cerecalm reserves the right to modify or update this refund policy at any time, without
prior notice. Any changes to the refund policy will be effective immediately upon posting
the revised version on our Platform.

If you have any questions or concerns about our refund policy, please contact our customer
support team finance@cerecalm.com