Refunds will be considered for service recipients who have completed the registration process and made payment for our services and wish to cancel the service 24hrs before to the scheduled service time (appointment time).

To request a refund, the service recipient must contact our customer support team by sending an email to finance@cerecalm.com 24hours before the appointment time.

The refund request should include the relevant details, such as the service recipient's name, contact information, date of service, and a reason for the refund.

Our customer support team will review your refund request, and if the request is valid, a complete refund will be provided. We reserve the right to refuse a refund if we determine, at our sole discretion, that the request does not meet the eligibility criteria or if the claim is found to be false or misleading.

The refund process will be completed within 3 working days, and we will communicate the approved refund amount to you. The amount will reach your account within 15 days, in accordance with the external banking processing timelines. Please note that there could be delay in crediting the refund, including the time required for the banking process to reflect the refund in your account.

In case of a refund refusal, we will provide you with a detailed explanation of the reasons for the decision.

Rescheduling the booked session by the service user: The service user is allowed to reschedule a booked session TWICE ONLY without incurring any additional charges if the rescheduling is done 24 hours prior to the original appointment time. Please note that no refunds will be provided for cancellations in the case of rescheduled appointments.

For package bookings, rescheduling should take place within the validity period. Please note that no cancellations or refunds will be provided for packages.

No-Shows: : If the service user does not attend the appointment or if there is a delay of more than 15 minutes from the scheduled appointment time, it will be considered a no-show and the session will expire without a refund.

If the service recipient is unsatisfied with the session conducted by a CERECALM team expert, they can write to the support team at finance@cerecalm.com .We will investigate the matter, identify the reasons for dissatisfaction, and assist in scheduling a session with another expert to address their needs.

CERECALM expert cancel session: If the CERECALM expert cancels a session, recipient will have the option to reschedule the appointment or request a full refund. The recipient will receive an SMS with a link to reschedule or cancel the session.

If an unforeseen circumstance or technical error occurs on the part of CERECALM during a scheduled session, resulting in the expert's inability to complete the session, the remaining session time will be rescheduled and conducted within the designated validity period. Service recipients are encouraged to reach out to CERECALM at finance@cerecalm.com for further help if needed.

CERECALM will not be responsible for any refunds arising out of any failures in online payments in case the amount gets deducted from user’s saving/current account and does not get credited in CERECALM's account, before the transaction is complete. Users in this case will have to contact either the Bank or payment provider to clarify the same.

CERECALM reserves the right to modify or update this refund policy at any time, without prior notice. Any changes to the refund policy will be effective immediately upon posting the revised version on our Platform.

If you have any questions or concerns about our refund policy, please contact our customer support team finance@cerecalm.com .